Issues & Techincal FAQ

Oasis Vendor: I have melissia premium and i see all items in oasis vendor but when i press buy one item don't give me the item?

It is disabled. Why not remove it completely? Because the npc is needed for the premium horses.

I keep getting the "failed to connect" error? ()

Disable windows defender or Exclude game. Disable antivirus. Wait 20-30 minutes

I get error "Please check your internet connection and click Paimon to Retry" and/or "Your Internet is Disconnected"?

Start launcher, find button at right Clear Metada and Restart and click it.

I haven't played in a while. I came back but the launcher is not updating

Start launcher, find button at right Clear Metada and Restart and click it.

I can't login to my character in a location & the game crashes and/or I can login to others but I can't login to my character in a city & the game crashes?

This is most likely caused by cache files and generally deleting the Document\Black Desert folder provides the solution. If you have cache and metadata files left on your computer from a server you have already played on, this can also cause this problem. It was noted that a few players solved the problem as follows: Connect to the other character that is not in the same location. Switch to the character you are having trouble with or Connect to another character, go to the location (city) of the character you are having trouble with and tag that character. Go out of town and switch to that character. This will change your character's location

Frequent game crashes

There may be more than one variable and reason here, but generally deleting the Document\Black Desert folder provides the solution.

I cannot display all the stats in Character Stat Window (P) / I cannot Guild Stats in Character Stat Window (P)

It is visual bug. It does not mean you don't have the stats.

Bro I literally cannot connect to Season Server wtf?

Your character may have exceeded season availability period (30 days).

When ever i try to transport a character game reconnect then take me to character selection menu

This feature is not implemented

The game keep reconnecting. Do I have to use VPN to have a smooth gameplay without disconnecting?

It's better to use a VPN if you have high ping and latency

No indicator above players' heads showing their gender???????

This is pure sorror which causes vulnerability to traps

If you have another server client or remnants of it installed on your system, it may cause disconnects or crashes in this game. Make sure Document\Black Desert removed before troubleshooting.